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Privacy Policy

Introduction

Grow Outside CIC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our cut flowers online shop, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”).

Please read this Privacy Policy carefully. By accessing and using our Site, you consent to the data practices described in this Privacy Policy.

Information We Collect

Personal Data

We may collect personal identification information from you in various ways, including, but not limited to, when you:

  • Register an account on our Site
  • Place an order
  • Subscribe to our newsletter
  • Respond to a survey
  • Fill out a form
  • Engage with our Site in any other way

The personal information we collect may include:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Payment information (credit card numbers, billing address)
  • Demographic information (such as postcode)
  • Other information relevant to customer surveys and/or offers

Non-Personal Data

We may also collect non-personal identification information about users whenever they interact with our Site. This may include:

  • Browser name
  • Type of computer or device
  • Technical information about the user’s means of connection to our Site, such as operating system, Internet service provider, and similar information
  • Pages of our Site visited
  • Time and date of visits
  • Time spent on specific pages
  • Other similar information

Cookies and Tracking Technologies

Our Site may use “cookies” and similar tracking technologies to enhance user experience. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Types of cookies we use:

  • Session cookies: Temporary cookies that remain in your browser’s cookie file until you leave the Site
  • Persistent cookies: Remain in your browser’s cookie file for a longer period (depending on the lifetime of the specific cookie)
  • Necessary cookies: Essential for the operation of the Site
  • Preference cookies: Enable the Site to remember your preferences
  • Statistics cookies: Help us understand how visitors interact with the Site
  • Marketing cookies: Used to track visitors across websites to display relevant advertisements

How We Use Your Information

We use the information we collect from you for the following purposes:

  • To process and fulfill your orders
  • To provide customer service and respond to your inquiries
  • To send order confirmations and updates
  • To administer a contest, promotion, survey, or other Site feature
  • To send periodic emails regarding your orders or other products and services
  • To personalize your experience on our Site
  • To improve our Site and product offerings
  • To protect against fraudulent transactions and monitor against theft

Legal Basis for Processing Personal Data

Our legal basis for collecting and using your personal information depends on the specific information concerned and the context in which we collect it.

We may process your personal data because:

  • We need to perform a contract with you (e.g., when you place an order)
  • You have given us permission to do so (e.g., when you subscribe to our newsletter)
  • The processing is in our legitimate interests and not overridden by your rights
  • We need to comply with legal obligations

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Under UK and EU data protection laws, you have certain data protection rights. These include the right to:

  • Access, update or delete your personal information
  • Correct your personal information
  • Object to our use of your personal information
  • Ask us to restrict the processing of your personal information
  • Request transfer of your personal information
  • Withdraw your consent

Sharing Your Personal Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third-party service providers we may use include:

  • Payment processors
  • Delivery services
  • Email marketing platforms
  • Website analytics providers
  • Customer relationship management systems

Third-Party Websites

Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

WooCommerce and WordPress

Our online shop is built using WooCommerce, a WordPress plugin. When you place an order through our Site:

  • WooCommerce will store your name, address, email, phone number, and purchase information.
  • WordPress may store your name and email if you leave comments or register an account.

For more information on how WooCommerce processes your data, please visit their privacy policy at https://woocommerce.com/privacy-policy/.

E-commerce

If you choose to purchase products from us, we will collect personal information from you, including your name, address, email address, phone number, and payment information. This information is used to complete the purchase transaction and to fulfill your order.

To process payments, we may share your information with our third-party payment processors. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

UK and EU Data Protection

For users and customers, we comply with UK and EU data protection laws, including the UK GDPR and Data Protection Act 2018. This means you have certain rights regarding your data, including:

  • The right to be informed about how we use your data
  • The right of access to your data
  • The right to rectification if data is inaccurate
  • The right to erasure (also known as “the right to be forgotten”)
  • The right to restrict processing
  • The right to data portability
  • The right to object to how your data is used
  • Rights in relation to automated decision making and profiling

To exercise any of these rights, please contact us using the information provided below.

International Data Transfers

We primarily store and process your data within the United Kingdom and the European Economic Area (EEA). However, some of our service providers may be based outside of these areas. Whenever we transfer your personal data out of the UK or EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK or European Commission.
  • Where we use certain service providers, we may use specific contracts approved by the UK or European Commission which give personal data the same protection it has in the UK and Europe.

Children’s Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Grow Outside CIC
c/o Smithmartin Llp 34 Pinewood Road, Uplands, Swansea, Wales, SA2 0LT
info@growoutside.co.uk
07960 249816
ICO Registration Number

Last Updated

This Privacy Policy was last updated on March 12, 2025.